Question 1

How quickly can you fix my sensor issues?

Accepted Answer

We offer same-day service for sensor issues in most cases. Our technicians carry common sensor parts and can typically diagnose and repair sensor problems within 30-60 minutes of arrival. For emergency situations, we provide 24/7 service availability.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Common causes include: misalignment from bumps or vibration, dirt and debris blocking the sensor lens, wiring problems from rodents or wear, sunlight interference affecting the infrared beam, and age-related component failure. Our technicians will diagnose the exact cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations. We work with several financing partners to provide payment plans that fit your budget. Contact us for details on current financing offers and to see which options you qualify for.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance includes lubrication of all moving parts, spring tension adjustment, safety sensor calibration, hardware tightening, weather seal inspection, and a complete balance and alignment check. We also provide a detailed condition report.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing all safety features. Custom installations may take longer.

Question 6

What warranty do you offer?

Accepted Answer

We offer a 3-year warranty on all parts and labor. Additionally, many of the doors and openers we install come with manufacturer warranties of up to 25 years. We also offer a money-back guarantee on parts and labor if you're not satisfied.

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